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OCIO IT info that is good to know

Submitted by Kris Boone,

Email Security Improvements: To improve email security at the university, on Tuesday, June 11, the Email Security service increased coverage to protect all email accounts including students, faculty, staff, guests and volunteers. These protections include:
- providing better defense against malicious and unwanted emails.
- enhancing email incident logging capabilities to enable security staff to better triage and mitigate malicious incidents.  

We do not anticipate changes to the customer email experience, however, there may be minor delays in delivery of email to external providers such as AOL or Yahoo while we integrate the updated coverage. 

This improved email security will allow us to better protect Ohio State customers now and in the future. Please refer to the OCIO knowledge base at (login required) or contact with any Email Security service questions.


Amazon Web Services are here and we are working to link accounts that are university based to our Ohio State AWS enterprise program. 

Users MUST link your accounts if they meet one or more of the following criteria:

·  Account is used for university business.

·  Account contains university data.

·  Account is paid by the university or reimbursed using university funds.

Communications were sent out back in April to addresses and are not linked to the OSU AWS enterprise program

The root-cause analysis of the network outage on May 8th has been completed. Two core routers at the SOCC were severely degraded due to a change that resulted in a loop in network traffic. The loop strained the server to the point that it was unable to route any additional traffic, resulting in reduced and at times totally unavailable network access. To prevent similar issues in the future, we will no longer be making any changes to any core links during business hours. 

We have set a new change window for the OSUNet Core, which is 5:30 PM - 7:00 AM, to reduce the risk of impact to University Business.

Digital Flagship Educators cohorts are a professional development opportunity for instructors and graduate students to receive the same technology kit as students, along with training around best practices and technology integration. Applications are open now and will close Monday, July 1, with new options for both individual and departmental participation.

Digital Flagship townhall - Watch it here

Technology is increasingly important in classrooms, offices and our personal lives. To ensure we have opportunities to learn how you are using technology and to inform you of resources that will be available for you to use in the future, Chief Information Officer (CIO) Mike Hofherr is hosting discussions with small groups of faculty members.

Bookings is now available!

The UES Team has officially made Bookings into a production offering in Office 365. We now are going to have customers reference for the details of the offering. Please make sure to read this KB. Any new

Employees/Students you want added to Bookings must now go through the request process from the IT Service Desk Request process. The steps are explained in