Schedule
| Tuesday, June 19 (8am – 5pm) • Introductions, purpose & expectations • Lean & Six Sigma history & overview • Combining Lean & Six Sigma • Linking projects to firm strategy • Introduction to DMAIC • Lean Simulation • Project charter • Team dynamics |
Thursday, June 21
(8am – 5pm)
• Other Lean tools
• Data analysis & standard deviation
• Kappa Study & other statistical tools
• Manage the front door
• 5S & visual management
• One-piece flow, WIP reduction & work teams
• Gatekeeper/project management techniques
• Procedures & best practices
• Roll-out & presentation strategies
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| Wednesday, June 20 (8am – 5pm) • Process & value stream mapping • Prioritization matrix • Identifying clients, needs & requirements • Kano Model of Client Satisfaction • FMEA • Nine categories of waste • Identifying & busting bottlenecks |
Friday, June 22
(8am – 12noon)
• Metrics & results to track & measure
• Continuous improvement
• Culture & paradigm shifts
• Facilitation strategies & leadership
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