This introductory session will help you understand the challenges and opportunities related to being a supervisor. You will learn to manage the transition from “buddy” to “boss,” how to see things from management’s perspective, and discover what your direct reports, your boss and former peers expect from you. You will explore keys to being a more effective leader by understanding strengths based leadership, and what your role is in changing the overworked culture. This session will teach you how to best “show up” for the role as an effective supervisor and help you start the process of learning transfer back to the workplace through action planning.
Enhancing your professional communication skills can help you present a polished image, gain buy-in for your ideas, make better-informed decisions and get others to take action. In this session, you will learn how to establish rapport and trust by being a good communicator and listener, identify and remove the roadblocks to effective communication, understand the importance of body language, communicate across shifts, and choose the best method of communicating for the situation (face-to-face, phone, email or text).
DiSC® is a personal assessment tool used to improve communication, work productivity and teamwork. DiSC® is non-judgmental and provides a basis for discussing behavioral differences and work style tendencies. Once you understand your behavioral styles, you can communicate and work more effectively with others individually and in teams.
Master your Focus, Maximize your Time is a participant-oriented workshop that includes group interaction, small group discussions and action-planning feedback so that you walk away with your own plan for managing your time more effectively. The workshop will address the challenges of managing time, analyze how much time is truly available and how it can best be used, tackle SMART goals in order to prioritize skill development and individual action planning, and introduce using delegation as a time management tool.
Supervisors build a unique relationship with staff that drives retention or increases turnover. In this training, you will learn skills for motivating employees towards retention through building trust, enhancing communication, recruiting/hiring the right people, and delivering constructive feedback. Explore the basic principles at the foundation of retention, including understanding why employees stay and learning the major drivers of turnover. This session includes creating an action plan for your own use back on the job.
In this workshop, you will learn the SIMPLE Method for holding employees accountable:
S = Set expectations
I = Invite commitment
M = Measure progress
P = Provide feedback
L = Link to consequences
E = Evaluate effectiveness
You will also learn a model for structuring feedback and being clear about what is actual vs. desired performance. Using real workplace scenarios, you will practice identifying the performance issue and role-play effective ways to manage the situation for a positive outcome. You will learn that there are three types of employee problems – attendance, performance and conduct, as well as key things to keep in mind when meeting with an employee.
Coaching is not telling or dictating. In this session you will learn the differences between coaching, mentoring, and therapy, including the key elements and cornerstones of coaching. Emphasis will be on listening skills, asking powerful questions, and coaching for accountability. You will learn the G.R.O.W. coaching model, observe and/or practice coaching to better understand how and why coaching works, and do some of your own action planning around coaching employees.
Conflict…it’s a natural part of life and can be destructive and intimidating. On the other hand, if addressed constructively, conflict can lead to heightened creativity, resiliency, opportunity, and personal and organizational growth. Many workplace conflicts can be the result of “difficult behaviors” exhibited by those we may think are “difficult people”. Being able to reframe your view of conflict and “difficult people” (or, more accurately, behaviors) can help you reduce stress, enhance productivity, and success. In this interactive workshop, you’ll learn to see both people and conflict in new ways, and develop a solid procedure for courageously addressing them in both your personal and professional lives.