Town & Country Co-Op, Inc.: A full-service cooperative with 16 locations throughout northeastern Ohio, offering a range of products for the homeowner, farm community, and businesses.
The Goals: To give supervisors the managerial skills they need to help enforce company policies and get results. Specifically, Town & Country wanted to lower their Workers Compensation costs and improve efficiency.
The Solution: Supervisory Skills training helped supervisors learn to coach and correct employee performance, handle difficult conversations, and reduce conflict.
The Results: Supervisors learned supervisory skills necessary to enforce the company’s Behavior-Based Safety Program. By improving the communication between direct line managers and employees, Town & Country Co-Op achieved these impressive results just within the first year:
- 70% reduction in Workers’ Compensation claims
- 22% reduction in medical risk cost per claim
- 14% increase in efficiency
- Additional savings of nearly $10,000 in administrative costs