This introductory session will help you understand the challenges and opportunities related to being a supervisor. You will learn to manage the transition from “buddy” to “boss,” how to see things from management’s perspective, and discover what your direct reports, your boss and former peers expect from you. You will explore keys to being a more effective leader by understanding strengths based leadership, and what your role is in changing the overworked culture. This session will teach you how to best “show up” for the role as an effective supervisor and help you start the process of learning transfer back to the workplace through action planning.
DiSC® is a personal assessment tool used to improve communication, work productivity and teamwork. DiSC® is non-judgmental and provides a basis for discussing behavioral differences and work style tendencies. Once you understand your behavioral styles, you can communicate and work more effectively with others individually and in teams.
Master your Focus, Maximize your Time is a participant-oriented workshop that includes group interaction, small group discussions and action-planning feedback so that you walk away with your own plan for managing your time more effectively. The workshop will address the challenges of managing time, analyze how much time is truly available and how it can best be used, tackle SMART goals in order to prioritize skill development and individual action planning, and introduce using delegation as a time management tool.
Enhancing your professional communication skills can help you present a polished image, gain buy-in for your ideas, make better-informed decisions and get others to take action. In this session, you will learn how to establish rapport and trust by being a good communicator and listener, identify and remove the roadblocks to effective communication, understand the importance of body language, communicate across shifts, and choose the best method of communicating for the situation (face-to-face, phone, email or text).
In this workshop, you will learn the SIMPLE Method for holding employees accountable:
S = Set expectations
I = Invite commitment
M = Measure progress
P = Provide feedback
L = Link to consequences
E = Evaluate effectiveness
You will also learn a model for structuring feedback and being clear about what is actual vs. desired performance. Using real workplace scenarios, you will practice identifying the performance issue and role-play effective ways to manage the situation for a positive outcome. You will learn that there are three types of employee problems – attendance, performance and conduct, as well as key things to keep in mind when meeting with an employee.
Supervisors build a unique relationship with staff that drives retention or increases turnover. In this training, you will learn skills for motivating employees towards retention through building trust, enhancing communication, reward and recognition, personal and professional development planning, providing a realistic job preview, scripting employees first 30 and 90 days, and delivering constructive feedback. You will learn the G.R.O.W. coaching model and observe and/or practice coaching to better understand how and why coaching works.
Difficult people aren’t necessarily “difficult,” they may just be misunderstood. And conflict isn’t necessarily a bad thing, it can be healthy! In this interactive workshop, you’ll learn to see both people and conflict in a new way, and develop a solid procedure for dealing with them in both your personal and professional lives. Guided by our expert instructor, you’ll learn to maintain your cool in difficult situations, learn communication skills for conflict resolution, utilize five effective strategies for resolving conflict and bring about collaborative solutions to issues.
Supervisors often dread the time of year when they have to evaluate employees’ performance and help them set goals for improvement. You will learn why SMART and effective goal setting is important and how they must fit into the company’s vision, mission, and overall goals for the year. Most of this training is spent on actually creating SMART and effective goals from a listing of goals created by the participants. You will also learn how and why to incorporate challenging and stretch goals into the evaluation process.